WordPress support | WordCamp Asheville

WordCamp Asheville 2016 is about to begin and we could not have planned such an excellent event without our sponsors. Our sponsors not only believe in supporting WordPress’s open source community, they also believe in sharing ideas, supporting one another, and making WordPress the very best it can be. GoWP is one of these companies and we were lucky enough to get one of their staff to share some information about GoWP‘s story.

Q. What is your name?

A. Brad Morrison

Q. What does GoWP do?

A. GoWP provides complete subscription WordPress support and maintenance, including a white-label plan for agencies. For a low monthly fee, you get automated WP core and plugin updates, regular backups, security monitoring and help from real people. They can keep your site secure, up-to-date and provide WordPress support, assistance, and guidance when you need it most.

Q. Why do you do it? What is your vision and mission?

A. After 10 years of running a traditional web agency, we decided to simplify things in early 2014 and focus solely on support. Our team was a little worn down with managing all of the pieces of project work. Support was always a positive experience — our clients loved it when we helped them solve painful issues and we loved seeing them happy. We retooled our entire business with the mission to “create happiness by delivering exceptional WordPress support.”

Q. Who are your ideal customers?

A. (1) Digital agencies who are looking for a white-label support service and (2) small businesses who need support for their WP site.

Q. Why do you support WordCamp Asheville? What do you hope attendees gain from participating?

A. We’re nearby in Atlanta and want to help grow the WordPress community in Asheville and across the region. I hope attendees see how special the WordPress community is and also take away ideas to improve their site or organization.

Q. How do you use WordPress or how do your clients/customers use it? Why is WordPress important to you?

A. We support WordPress sites across many industries so we see it used in a lot of ways: memberships sites, e-commerce, lead generation, lifestyle blogs and more. WordPress is important to us because it’s community-driven software that is always improving.