There is so much information put out there about growing a business, about SEO or marketing in general. One area that doesn’t get much love is customer service. So you can get the clients in the door, you want to do a great job but at the end of the day you’re stressed out. In this talk, I want to discuss ways to provide an excellent customer service experience while keeping you sane and your bills paid.
Takeaways
- How to manage expectations of clients to benefit you and your client
- How to organize yourself to complete projects on time
- How to chose your clients for a good working relationship